Privacy Policy

Kael Voice AI, operated by Tilton Group, respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, booking pages, calls, and messaging systems.

Information we collect

• Name, email address, phone number, company name, and appointment details you provide.
• Call recordings, call transcripts, form submissions, and scheduling details.
• Basic website analytics and usage data used to improve performance and user experience.

How we use your information

• To respond to inquiries and schedule demos or service appointments.
• To send appointment confirmations, reminders, cancellations, and operational follow-up messages.
• To review call quality, improve automations, and maintain system reliability.
• To provide support, communicate next steps, and deliver our services.

SMS and mobile information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors and service providers is permitted only as needed to support customer service, scheduling, calling, hosting, analytics, and related operational workflows.

Text messaging originator opt-in data and consent will not be shared with any third parties except where required to deliver the messaging service itself.

Consent

When you provide your contact information or verbally agree during a call, you may receive operational communications such as scheduling updates, appointment confirmations, reminders, or support messages. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of SMS at any time. Reply HELP for help.

Data retention and security

We retain information only as long as reasonably necessary for business, legal, operational, and support purposes. We use commercially reasonable safeguards to protect stored information, but no transmission or storage method is guaranteed to be 100% secure.

Third-party services

We may use third-party providers for hosting, CRM, telephony, messaging, scheduling, analytics, and payments. Those providers may process data on our behalf under their own terms and privacy policies.

Your choices

• You may opt out of SMS by replying STOP.
• You may request help by replying HELP.
• You may request updates or deletion inquiries by emailing kael.builds.business@gmail.com.

Contact

If you have questions about this Privacy Policy, contact kael.builds.business@gmail.com.