Kael Voice AI is operated by Tilton Group. This page explains how end users consent to receive non-marketing SMS scheduling updates from our toll-free number.
Use case
This number is used for operational appointment messaging only. Messages include appointment confirmations, reminders, cancellations, and service-booking follow-up related to inbound calls and booked appointments.
Opt-in method
We use verbal opt-in during the inbound phone call before any text message is sent.
Exact verbal consent script
“Would you like me to send appointment updates by text? Message and data rates may apply, and you can reply STOP to opt out.”
Consent handling
- If the caller says yes, the system records SMS consent and sends only operational scheduling messages.
- If the caller says no, the system does not send SMS updates.
- Consent is not shared with third parties for marketing purposes.
Message types
- Appointment confirmation
- Appointment reminder
- Cancellation notice
- Follow-up related to a missed or changed appointment
Sample messages
- “Kael Voice AI: your service appointment is confirmed for [Appointment Time]. Reply STOP to opt out.”
- “Kael Voice AI reminder: your service appointment is at [Appointment Time]. Reply STOP to opt out.”
- “Kael Voice AI: your appointment has been cancelled. Reply STOP to opt out.”
HELP / STOP
Reply STOP to opt out of SMS at any time. Reply HELP for help. Message frequency varies. Message and data rates may apply.
Business details
Related policies